Job Description

NO SPONSORSHIP

SALARY: $85K - $100K BASE FLEX, 30% INCENTIVE ($120K - $140K PACKAGE.)

LOCATION: NAPERVILLE, IL 

4 DAYS IN OFFICE, MOSTLY THAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE.

They would like the person to have been technical at one time, earlier in their career and now mostly doing program management, client-facing engagement projects. This is B2C retail ecommerce software solution focused on client-facing. You will be driving project management in IT services. Driving retail project software implementation system integration presentation familiarity with commerce platforms, commerce tools, Adobe Commerce Cloud platforms DevOps Agile Waterfall.

You will also support account farming initiatives to drive incremental business growth within existing client accounts.

Key Responsibilities:

• Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines.
• Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management.
• Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication.
• Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements.
• Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies.
• Ensure all project documentation is accurate, complete, and updated as per project lifecycle needs (e.g., scope documents, status reports, risk logs).

Client Relationship Management:

• Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers.
• Act as a trusted advisor to clients, understanding their business goals and aligning the solutions to support their objectives.
• Ensure client satisfaction by managing expectations and delivering high-quality outcomes that exceed their requirements.

Team Leadership & Collaboration:

• Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams.
• Align teams around project priorities and guide them through potential roadblocks or challenges.
• Promote a collaborative, solution-oriented approach to problem-solving, fostering a culture of continuous improvement.

Performance Tracking & Reporting:

• Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities.
• Provide regular reports on project status, financials, and account health to internal and client stakeholders.
• Implement best practices in program management, ensuring that lessons learned from past projects are integrated into future engagements.

Required Skills & Qualifications:

• Education: Bachelor's degree 
• Experience: Minimum of 8+ years of experience in program management, preferably in IT services, software implementation, or systems integration.
• Project Management Certifications: PMP, or similar is a plus.
• Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration.
• Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles.
• Ability to manage complex, multi-phase projects in fast-paced environments.
• Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization.
• Strong organizational, problem-solving, and decision-making skills.

Preferred Skills:

• Experience in working with commerce platforms (e.g., commercetools, Adobe Commerce, Shopify).
• Familiarity with cloud platforms and DevOps practices.
• Experience managing cross-functional, geographically dispersed teams.
• Experience with Agile and Waterfall project management methodologies.

Request Technology, LLC consists of a group of Associate Recruiters, each of whom has an extensive background within the search industry. We fill positions at every level, from entry level to executive. Our specialties have proven to be our strength within the industry; we have successfully filled more than 80 percent of our available positions. With each engagement, we gain a better understanding of an organizations corporate culture and the needs of IT positions within it. Further more, we partner with our clients to match the candidate’s personality with the company culture by learning about the candidate’s background, which companies they have worked for, why they have left organizations and what motivates them to succeed. Thank you for your interest in Request Technology. For additional information, please visit our Web site at or call me at 630-717-5865. Because we work on a contingency basis, you have no obligation to us until we find you the right candidate. We back this up by offering you a three-month, money-back guarantee. I look forward to working with you and demonstrating for you firsthand why Request Technology is peerless in a highly competitive industry.

Job Tags

Similar Jobs