Customer Support Specialist (Remote, Part-Time - Evening & Weekend Coverage) Job at Intrigma, Inc, Miami, FL

T09mTWMwK0NtRDRVK0RzVE5RRHVrRGM9
  • Intrigma, Inc
  • Miami, FL

Job Description



Intrigma is a software company dedicated to improving operational efficiency in healthcare industry. Our advanced scheduling solutions are used by hospitals and medical centers across the USA to optimize staffing, streamline communication, and ensure high-quality patient care. Our technology supports the vital work of medical professionals — and our Customer Support team ensures the technology always performs at its best.

Job Description



We’re seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. You will serve as the frontline of our customer experience, responding to support requests via email and phone and resolving technical issues to keep our clients up and running.

This is a remote, part-time role with a focus on evening and weekend availability to ensure our customers receive outstanding service during off-peak hours.

Responsibilities

  • Provide professional, empathetic, and solution-oriented support to healthcare professionals using Intrigma’s scheduling software
  • Respond promptly to customer inquiries via email (ticket system) and phone
  • Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary
  • Learn and maintain a strong understanding of our product offerings and updates
  • Document support issues and resolutions accurately in our CRM/ticketing system
  • Collaborate with the internal team to relay customer feedback and identify improvements

Qualifications



Ideal Candidate

  • Tech-savvy and eager to learn new software tools
  • Excellent written and verbal communication skills (English - native or bilingual)
  • Calm, patient, and resourceful — especially when customers are facing technical challenges
  • Prior experience in customer support, helpdesk, or SaaS environments is preferred
  • Familiarity with the healthcare industry or hospital operations is a plus
  • Able to work independently and manage time efficiently during evening and weekend shifts

Additional Information



What we offer:

  • Hourly compensation (competitive rate based on experience)

  • Fully remote work environment

  • Supportive and mission-driven team culture

  • Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company

Job Tags

Hourly pay, Contract work, Part time, Remote job, Weekend work, Afternoon shift,

Similar Jobs

UMMS Providers/Physicians

Psychiatric Nurse Practitioner (NP) or Physician Assistant (PA) - Behavorial Health Job at UMMS Providers/Physicians

 ...Behavioral Health Services, the Advanced Practice Nurse Practitioner will assist attending Behavioral Health physicians in all aspects of psychiatric care. All work will be performed in close collaboration with attending physicians responsible for the patient.... 

Donlon Agency

Temporary Project Coordinator - Advertising Agency Job at Donlon Agency

 ...keeping everyone aligned and informed. This is a temporary W2 contract role with a term of six months that supports a mission driven agency with a strong reputation in nonprofit fundraising and healthcare marketing. Core Responsibilities Manage multichannel... 

CompHealth

100% Pain Management Physician Position in Coastal North Carolina JOB-3021305 Job at CompHealth

 ...package No overhead, commission, or facility fees Get a pain practice up and running and participate in the lucrative earnings...  ...medicine Anesthesia, PM&R, and neuro candidates with pain management training are welcome Independent contractor position Our... 

ADMA Biologics, Inc.

Center Training Coordinator Job at ADMA Biologics, Inc.

 ...that values excellence and integrity, consider joining ADMA Biologics. We currently have an exciting opportunity for a Center Training Coordinator in Greensboro, North Carolina ! Essentials Of The Job The Center Training Coordinator position is to ensure the... 

ChristianaCare

Certified Nursing Assistant/Home Health Aide | New Castle County Job at ChristianaCare

Are you a compassionate CNA or HHA who loves the idea of working one on one with your...  ...state of DE!Primary function:The Home Health Assistant (HHA) is a member of the Community Health...  ...under the supervision of a registered nurse and/or therapist responsible for the client...